Return & Exchange Policy

At Ellamodee, we want you to love every piece you purchase from us. If something isn’t quite right, we’re here to make the return or exchange process smooth and hassle-free. We’ll even cover the return shipping cost—as long as our policy conditions are met.

1. Return Policy

You may request a return within 14 days of receiving your order (based on delivery confirmation).

To be eligible for a return and full refund:

  • Items must be unworn, unwashed, undamaged, and free of stains, perfumes, or alterations

  • All original tags and labels must be attached

  • Sale items, discounted products, secret deals, and bundles are non-refundable

  • Returns after 14 days may not be eligible for a refund, but exchange requests may still be considered

❗ Please note: We do not accept returns for items damaged by customs handling. In such cases, we recommend requesting an exchange.

Once your return is approved, we’ll provide return instructions and a prepaid return label. Refunds will be issued to your original payment method or store credit, depending on your preference.

2. Exchange Policy

Need a different size or color? No problem.

You can request an exchange within 14 days of receiving your order. Conditions:

  • Items must meet the same requirements as listed in the return policy

  • Price differences (if applicable) must be settled before shipment

  • Exchanges beyond 14 days may still be accepted on a case-by-case basis—please contact us

Important:
Please do not send your return package to the address on the shipping label. This is not our return processing center. Any packages sent without prior contact may be refused, and you will be responsible for the resulting loss.

3. Additional Notes

  • Products with visible stains, damage, or worn condition will not be accepted for return or exchange

  • If your item arrives damaged, incorrect, or defective, please contact us within 48 hours of delivery so we can resolve the issue promptly

  • Slight variations in color and fit may occur due to lighting, photography, or monitor settings—this does not qualify as a defect

How to Start a Return or Exchange

📩 Email us at: AmiableBrigid93910@outlook.com
(We respond within 24 hours on weekdays and 48 hours on weekends.)

Please include:

  • Your full name

  • Order number

  • Reason for return or exchange

  • Photo(s), if the item is defective or incorrect

We’re here to help make your shopping experience at Ellamodee.com stylish and stress-free. Thank you for supporting our brand! 💖