Shipping Policy

At Ellamodee, we’re committed to delivering your favorite pieces quickly, securely, and with care. Every order is handled with attention—from quality control to packaging—ensuring your fashion arrives in perfect condition.

🕒 Processing Time

Before shipping, we carefully prepare your order by:

  • Performing strict quality checks

  • Securing proper packaging

Most orders are processed and shipped within 1–5 business days after your order is placed. In rare cases, delays may occur due to stock availability. If an item is unavailable, we will contact you within 2 business days so you can choose to replace it or receive a refund.

🚚 Shipping Time

  • Standard delivery time: 5 to 14 business days

  • Delivery times may vary depending on your location and shipping method.

  • Weekends and holidays are excluded from processing and shipping timelines.

  • Receiving Time = Processing Time + Shipping Time

Please note: Ellamodee is not responsible for delays or items lost in transit due to carrier issues. Orders are shipped to the address provided at checkout—please double-check for accuracy.

✨ Additional Notes

  • Personalized items may take an extra 2–5 business days to produce.

  • Orders placed during weekends or high-traffic seasons (e.g., holidays) may face slight delays.

  • If an item becomes out of stock after purchase, in-stock items will still be shipped and a refund will be issued for the unavailable item within 2 business days (refunds processed on Fridays or Saturdays).

  • If your payment information is incomplete or incorrect, processing may be delayed by up to 2 extra business days.

📦 Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number to monitor delivery status.

🚚 Delivery Requirements

  • Deliveries may require an adult (18+) to be present upon arrival.

  • Our carriers may contact you 1–2 days before the scheduled delivery date to confirm timing.

  • Large or freight deliveries are delivered to your door in packaging boxes.

🧾 Taxes & Duties

Please be aware:

  • Ellamodee is not responsible for any country-specific customs fees, import taxes, or duties imposed upon delivery.

  • If applicable, these charges are the responsibility of the customer.

  • If you used a discount code, taxes may still apply based on the original retail price.

  • We are legally required to declare the full value of the items shipped.

If you have any questions about your order or shipping, feel free to contact us at:

Email: AmiableBrigid93910@outlook.com

(We respond within 24 hours on weekdays and 48 hours on weekends.)